Frequently Asked Questions

How can I place an order?

Browse the products, add your chosen item to the cart and follow the checkout steps.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible products and delivery locations. The available payment methods will be shown at checkout.

How can I check delivery availability?

Enter your delivery address at checkout to see the shipping options available for your location.

When will my order arrive?

Delivery estimates, where available, are shown during checkout or in your order updates. Actual delivery time can vary by product and destination.

How can I ask about a return or damaged item?

Please contact us at aplenzastore@gmail.com with your order details before sending any item back. Return eligibility is subject to the store's return policy.

How do I contact APLENZA?

Email aplenzastore@gmail.com.